As a Front Office Agent, you are the first point of contact for guests at Buddy Dive Resort. You help provide an excellent guest experience from check-in to check-out, whether guests need resort information, island tips or help solving a problem. In this role, you’ll contribute to our mission to be recognized as the leading dive organization on Bonaire.
Reporting to: Front Office Manager
Your responsibilities
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Check guests in and out, use the reservation system and settle invoices.
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Prepare arrival and departure administration, including welcome packs, transfers and departure letters.
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Check arrival rooms and coordinate with Housekeeping on requests or issues.
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Check rental trucks in and out and serve as the first point of contact for related issues.
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Answer incoming calls and direct them to the right person or department.
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Help guests with island information, restaurant reservations and other requests.
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Resolve guest issues professionally or alert the appropriate person or manager so they can be addressed quickly.
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Coordinate with Dive, Maintenance, Housekeeping, Car Rental, Reservations and Restaurants to support a great guest experience.
What you bring
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MBO 4 or higher working and thinking level, relevant work experience, and good working knowledge of Microsoft Office and IDMPS.
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A strong focus on guests and a service-oriented approach.
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The ability to listen actively and work with people from a wide range of cultures.
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Strong communication and problem-solving skills.
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A friendly, outgoing attitude, resilience and a solution-oriented mindset.
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A supportive, team-oriented approach and professionalism with guests and colleagues.
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Availability to work various shifts, including weekends and public holidays.
What you can expect from us
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Monthly team meetings with the Front Office Manager or Assistant Manager.
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Clear goals and expectations, timely feedback and support.
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Openness to ideas that help us achieve our company goals.
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Training and mentoring for the role.
Interested? Send your CV and motivation to humanresources@buddydive.com, or contact the HR team via WhatsApp at +599 701 5971.
